Director of Operations

Toro Toro Restaurant Limited

TORO TORO RESTAURANT LTD is a steakhouse restaurant and represents Latin American culinary diversity in the hospitality industry.

We are looking for a director of operations with a passion for hospitality and a drive for excellence to oversee and operate our well-established and highly-acclaimed restaurant TORO TORO in Malta.

The Director of Operations is responsible for overseeing and ensuring the smooth operation of the restaurant, with a primary focus on delivering exceptional guest satisfaction. This role involves managing and supervising the front-of-house (FOH) staff, collaborating with the kitchen team, and contributing to the overall success of the restaurant.

**Responsibilities**

-Interview, hire, evaluate, reward, and discipline front-of-house (FOH) personnel, and collaborate with the Chef de Cuisine to manage back-of-house (BOH) employees.
-Orientate, motivate, train, and educate all FOH personnel in restaurant policies, procedures, and rules.
-Supervise floor staff to ensure professional service and maximize guest satisfaction during operational hours.
-Cultivate product knowledge and long-term service expertise among FOH personnel.
-Build and maintain strong rapport with restaurant guests to create enjoyable and memorable dining experiences.
-Ensure that all restaurant signage is accurate, consistent, and aligned with the restaurant's theme.
-Conduct end-of-week inventories for the beverage program to manage inventory efficiently.
-Accurately report daily payroll and oversee the end-of-night closeout and cash drop processes.
-Foster open communication lines between FOH and BOH staff to ensure effective collaboration.
-Act as a spokesperson for the restaurant within the community and with guests, enhancing the restaurant's reputation.
-Collaborate closely with the Level III Manager on purchasing, delivery, and storage of the beverage program to maintain cost efficiency.
-Ensure menu accuracy and maintain the cleanliness of bar and storage areas.
-Promote a positive and healthy working environment for all staff, both FOH and BOH, following our Workplace Conduct Standard Operating Procedure.
-Uphold the "Open-Door" policy, facilitating open communication and enforce all house rules and policies.
-Ensure the restaurant meets acceptable standards in terms of cleanliness, upkeep, departmental meetings, and inventory management.
-Minimize breakages of glassware and flatware to manage costs effectively.
-Maintain acceptable standards for recipes from the prep line, kitchen cooking line, and plate presentation.
-Ensure flavor profiles are accurate through regular follow-through on line checks.

Qualifications

-Excellent communication skills in English and Spanish. (Verbal and written)
-Must have at least a high school diploma or GED
-Previous food and beverage (F&B) experience is required, with at least 2 years of director experience or above.
-Able to work well under pressure and be self-motivated.
-Strong organizational, time management, and business development skills.