IT Systems Administrator

ClassicGroup

Classic Group a family run business is recognized as Malta’s premier jewellery group and has been operating in the sector for over 30 years.

Our new investment in retail continues to strengthen our product portfolio in the field of luxury quality products by expanding our retail footprint to offer new premium brands in the world of jewellery, fashion and beauty products to our established clientele.

At our company, we are committed to attracting, retaining and deploying the very best people. If you are looking to work in a dynamic environment, with fantastic career opportunities, then we can provide you with a unique and exciting challenge.

The role is for an IT Systems Administrator to support our IT systems and implementing, managing and administering our systems including servers, data capturing workstations and other network devices. The role will involve; supporting the end users and ensuring the current system are all up and running.

The Role Will Involve

• Incident Management – Resolving/ eliminating /reducing client/user reported issues and managing and updating assigned tickets on the service management tool.
• Provide Level 1 and 2 support for internal and 3rd party systems focused on the area of expertise amongst Operating Systems, Application, Printer Hardware, Workstations, Servers or networking equipment support
• Liaise with internal teams and 3rd parties as required, supporting their Level 3 investigations into incidents/problems/requests escalated to them
• Assist helpdesk function whenever necessary
• Day to day support for all technical matters in territory and to work closely with the local support company
• Problem Management – assisting with the root cause analysis and determine both the best course of action for Restorations and Resolutions for incidents, and the resolution of problems.
• Event management - Monitoring of servers (Windows and Linux), and workstations.
• Assist with server backups and reports
• Patch management and security – Updating servers, workstations and equipment.
• Use of standard company tools for carrying out respective assigned duties including tools for remote support, monitoring, patch management, asset management, service management, and any other tool used to provide the support and the contracted service. Assisting with the operation and /or maintenance of the tools.
• Knowledge Management - assisting with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides and manuals.
• Develop a good understanding of the company’s internal systems.
• Assist with any other related activity as assigned by the reporting manager/supervisor/senior resources and in the support of the IT systems as well as the customer facing systems.
• Always act and behave in a way compliant with all company guidelines and policies, especially those relating to Environmental Health and Safety, ethics and codes of conduct.
• Periodic On-Call stand-by support service support requirements
• Some travel abroad may be required from time to time (training etc)

Qualifications

Essential Skills
• At least 2 years’ experience in one or more for the below areas at 1st and 2nd line;
• Hardware – Server / PC / Printer maintenance / electronics / replacement of HW parts
• Domain Administration - Installing and configuring /administering troubleshooting servers and PCs, management and maintenance of AD
• Security Patching, Antivirus, Application support – Updates for PCs and Servers, Windows, Physical and Virtual
• Monitoring, Backups
• Networking - Monitoring / configuration / administration of WAN and/or LAN including Routers and Switches.
• Good communication and interpersonal skills
• Good troubleshooting skills.
• Outstanding customer service skills, with sound judgement, negotiating, and decision making skills.

You will:
• Maintain, support and troubleshoot server infrastructure
• Administer IT systems landscape
• Manage both physical and virtual environments
• Follow service management procedures and SLA
• Monitor and analyse system events
• Provide support to end users
• Investigate and resolve issues