Sales & Installations Administrator
Advent Lifts Services Ltd
To provide the Sales & Installations Team with a vital link between the organisation and the customers, by assisting customers with general queries, processing related paperwork, fixing appointments, and generating leads. To process invoices, follow up on payments; be of assistance to the Department Head in any administration or other assistance required and to run the daily administration of the Sales Function.
Duties & Responsibilities:
• To schedule Appointments with customers that call for quotations.
• To communicate with clients on Social Media and distribute requests amongst Sales Executives.
• To communicate with clients who make requests on our website and distribute requests to Sales Executives.
• To register Contracts on Company Software, Order Sheet, and Issue Invoice for Project
• To process Customers Surveys.
• To run the day-to-day administration of the function.
• To register data of contracts on Report Sheets as required by Head of Department.
• To assist the Finance Function with payments collection.
• To assist the Head of Department in communicating with designated marketing agencies to accomplish planned marketing plan.
• To assist the Head of Department to find, contact and carry out meetings with new potential customers and professional networking bodies.
• Assisting in certification and registration of lifts with the required parties.
• Inputting data on the ERP System (Protean) and logging in material.
• Assisting sales in filing contracts, chasing clients for settlements, etc.
• Drafting lift plans and chasing clients for confirmation of lift plans.
• Follow up with clients to check whether they are ready to measure lift shaft.
• Managing installations software.
• To assist the Head of Department in making sure that internal standard operating procedures are being adhered to (Follow Ups, Pricing / Discount Policies, Data Gathered from Client, etc...).
• To assist the Head of Department in successfully achieving the KPIs of the function.
• Be aware of any health and safety issues; also understand appropriately ergonomic techniques.
• Attend any training provided by the Company and sit for the respective assessments accordingly.
• Maintain customer’s trust relationship by keeping service information confidential.
• Follow all company’s filed procedures and protocols.
• Any other duties as may be necessary from time to time.
Attributes
• Conducts a professional behaviour with a positive ‘Can Do’ attitude.
• Organised, works independently and able to prioritise his/her work load.
• Strong customer services practices and skills.
• Punctual and dependable.
• A clear communicator and an active listener.
Qualifications
• Minimum of 1 year experience in a similar role within a customer-oriented industry preferably in sales services.
• Excellent written and oral proficiency in English and preferably also Maltese.
• A valid Maltese driving license.
• Strong proficiency with the Internet, Microsoft Office and electronic devices.