Guest Care Host

Casa Ellul Limited

Casa Ellul is one of the most luxurious Valletta boutique hotels, situated right in the heart of Malta's capital city. Originally a Victorian-period Palazzo, this small luxury boutique hotel in Valletta expresses a classical yet stylish design, inspired by a combination of past Baroque influence and present chic elegance. Accordingly, we are looking for a highly motivated, ambitious and determined Guest Care Host.
Reporting to the Director, the candidate will be responsible for:
• Processing arrivals and departures in line with company standards
• Handling any reservations
• Attending to any guest requests
• Manning the reception desk and greeting guests upon arrival
• Handling any queries in a friendly and efficient manner and take the necessary action when required
• Fulfilling all guests’ needs and requirements
• Taking a proactive approach to the front office activities, anticipating potential sales opportunities and any concerns that may arise
• Handling of administrative duties
• To assist in the operations relating to Food and Beverage

Qualifications

The ideal candidate will:
• Possess a degree in the hospitality sector
• Have previous experience in a front office department
• Possess excellent verbal and written communication skills in English and ideally in another European language
• Have exceptional customer care skill
• Be logical, accurate and able to multi-task
• Be well-organised and possess good time management skills
• Be able to work in a dynamic environment
• Be self-motivated, able to work under pressure and adhere to deadlines
• Demonstrate a flexible attitude towards working patterns

What’s in it for you:
• Access to our training and development opportunities
• Meals on duty