Customer Care Assistant

Sherries Estates

-Open and maintain customer accounts by recording account information

-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

-Recommend potential products or services to management by collecting customer information and analyzing customer needs

-Manage incoming calls

-Identify and assess customers’ needs to achieve satisfaction

-Build sustainable relationships of trust through open and interactive communication

-Provide accurate, valid and complete information by using the right methods/tools

-Meet personal/team sales targets and manage quotes.

-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

-Follow communication procedures, guidelines and policies

-Go the extra mile to engage customers

-Resolve customer complaints via phone, email, mail or social media

-Use telephones to reach out to customers and verify account information

-Greet customers warmly and ascertain problem or reason for calling

-Assist with placement of orders, refunds, or Loyalty vouchers

-Take payment information and other pertinent information such as addresses and phone numbers

-Place or cancel orders

-Answer questions about warranties or terms of sale

-Act as the company gatekeeper

-Suggest solutions when a product malfunctions

-Attempt to persuade customer to reconsider cancellation

-Inform customer of deals and promotions

-Sell products and services

-Work with customer service team to ensure proper customer service is being delivered

-Close out or open cash till.

-Compile reports on overall customer satisfaction