Customer Service Agent

Paddy Power Betfair

Are you looking to break into the iGaming Industry or do you already have iGaming experience and are looking to join a dynamic team that works in an amazing environment? If so, Paddy Power Betfair is looking to hire multiple engaged, talented, eager individuals to join our English speaking Customer Service Team!!! We are currently recruiting for both 20 hour a week and 30 hour a week permanent contracts. If this sounds like you and you would like to learn more, please read on…..

Key Responsibilities/Duties:

• Respond promptly and effectively to incoming customer enquiries through various communication channels including live chat, messenger, phone, email and social media
• Proactively engage with customers on the website through outbound calling and/or live chat
• Build & develop strong customer relationships
• Contribute to the on-going development and improvement of the Paddy Power Betfair customer experience
• Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and customer satisfaction targets
• Achieve a high level of first time resolution for all customer contacts

Qualifications

Essential Skills & Experience:

• Full eligibility to work in Malta (EU)
• Happy to work mixed shifts
• Excellent verbal and written English
• Excellent interpersonal skills, with the ability to deal effectively and professionally with challenging customers
• A proven team player with a 'can-do' attitude
• Flexible approach to working in a dynamic and often high energy environment, ability to multitask
• High level of customer focus, with a proven ability to see problems through to their resolution

Nice to have:

• Customer service experience
• Igaming experience