Polish Speaking Customer Service

Sd-Services

SD Services Ltd. is an outsourcing Call Centre offering customer support to various financial entities.
We are one of the best provider specializing in the management of strategic activities surrounding customer relations and customer support for online trading financial products.

Customer Service Agent role
- Provide first line customer support
- Handle and resolve queries regarding documents via chat, email, phone
- Work closely with other departments for assistance in the resolution of customers’ queries
- Request and upload documents
- Identify customers’ needs, clarify information
- Research every issue and provide solution
- Manage inbound and outbound calls in a timely manner
- Follow communication procedures, guidelines and policies
- Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
- Provide accurate and valid information to clients
- Manage large amount of chats
- Quality control

Qualifications

- Previous experience in Customer Service an advantage
- Good communication skills
- accurate eye for detail
- Honest, enthusiastic, passionate and resilient character
- Proactive
- Share good practice
- Adapt positively to business needs
- Fluent Polish