Customer Support Officer Bulgarian Speaker
Ferratum Bank
CSO’s role is in assisting the on boarding process for new customers, assisting the operational processes for new and existing customers, charge of development, cancellation of customer deposit accounts (current account, savings account, term deposit account) and responsible for all customer’s processes.
Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that company’s accounts are opened per the company’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to any of the company’s products;
Identify selling opportunities after analysing the customer’s needs;
Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel).
Job tasks
Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that company’s accounts are opened per the company’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to any of the company’s products;
Identify selling opportunities after analysing the customer’s needs;
Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel).
Qualifications
Previous working experience in a similar environment is a plus.
Fluent in both English and Bulgarian oral and written. Additional languages will be a benefit.
Computer skills.
Team player and customer oriented.
Willingness to learn and expand horizons.
We offer
The opportunity to work in a dynamically international evolving company;
Opportunities for growth, realization of own ideas and further training;
Professional and attentive environment;
Other company benefits (performance-based bonus scheme,company events, gym card, transport solution for night shifts whenever the public transport is not available, internal development training sessions).