ASSISTANT MANAGER

SPA INVESTMENTS LTD

Join one of the most dynamic teams on the island and work at one of Malta’s most prestigious venues. The assistant manager is responsible for all processes related to the Spa including but not limited to Sales and Reservations and Therapists aspects of the Spa Operation and for all areas of the Wellness Operation.

As an Ambassador for the Spa, this role ensures outstanding Five Star guest relations, driving and delivering Hotel Juliani brand standards.

Duties & Responsibilities
•assisting the manager in driving key elements of the operation such as operating criteria, programming, budgeting, VIP guest visits, colleague relations and training.
•Responsible for driving the revenue of all business centres in the Spa through effective scheduling, yield management and sales.
•Oversee the spa operation ensuring all guests visiting The Spa are attended to in a professional and efficient manner.
•Help develop structures and SOPs in line with company and LQA standards which exceed the expectations of our guests.
•Prepare the weekly schedule to ensure manning levels are appropriate to meet expected demand as per the hotel occupancy forecast.
•Responsible for training and explaining the job description for new employees.
•Set a good example for other staff with personal presentation and conduct.
•Have initiative to take action when necessary to ensure the smooth operation of The Spa.
•To foster a positive working environment for all employees.
•Attend to any task relating to The Spa or Hotel as directed by management
•Check opening procedure details for morning shift and closing procedure details for evening shift.
•Check all maintenance in the spa, make work order if necessary and follow up.
•Continually monitor reservations ensuring the reservation book is updated with complete and accurate information.
•Assist and supervise all spa team members.
•Answer all guest questions regarding spa treatments and products, appointment availability, length and cost of the treatment.
•Dealing with guest complaints immediately to resolve problems to the satisfaction of the guest.
•Up sell treatments and coach staff in developing selling skills by giving feedback and leading by example.
•Check inventory to ensure we have sufficient stock levels on hand as per the forecast.
•Prepare monthly report ensuring all statistics are accurate.
•Check retail inventory prepared by Assistant Spa Manager.

Qualifications

Previous experience as a Spa Manager or in a five-star spa environment or similar is preferred. pre-opening experience ideal.
•Impeccable personal presentation and excellent communication skills.
•Able to lead and motivate.
•Able to deliver outstanding guest service.
•Able to drive the financial performance of the Spa.
•Outstanding guest relations skills with experience of dealing with high profile clientele.

Experience of working with computerised hotel/spa/salon booking and scheduling software.
Excellent level of written and spoken English, additional languages desirable. especially Serbian and Russian
Beauty/Massage qualification are a necessity including Colonic irrigation
Eligible to work in the EU
Good Hotel & Spa Background