Italian retention Agent

Jad Innovations

Jadinnovations is a successful outsourcing company specializing in the management of strategic activities such as selling financial services and the management of customer relations.
Our goal is to build day by day our team and give to each agent the opportunity to grow and find new opportunity career according to our growth plan.
It’s also a great opportunity to live and grow in an international environment.
The agent will report to the Head of Sales-Retention and the ideal candidate will be responsible for the handling and development of a portfolio of Italians speaking clients.

Responsibilities

• Build solid relationships and trust with clients and improve business over the phone
• Bring sales experience along with industry insights.
• Exceed client expectations via responsiveness, providing insights, marketplace knowledge,
resolving technical issues.
• Ability to quickly respond to client requests.
• Strong problem solving.
• Meeting and exceeding monthly target.
• Liaising with prospect and dormant clients and converting them into active ones.

Essential skills and experiences relevant to the role:

• Native Italian speaker with professional communication skills via phone and email
• Proven experience of building and managing relationships.
• Strong organisational skills and experience of balancing multiple projects
• Ability to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure.

Qualifications

What we offer:

• Annual basic salary between 14.400 / 19.200
(based on the real experience with our way to work and products)

• Annual bonus on performance.

• Monthly bonus scheme.