Native German Speaking Customer Support Live Chat

Creative Talent Solutions

Our client a leading fast growing start up, financially secure company, based in Malta are growing. As a result they are now looking to hire new talent to join the Customer Support team. This is a super exciting time to join the company, the role is not just a customer service role, you will also get involved in Marketing, Translations and other ad hoc tasks as well as sending digital chats and texts. If this interests you then continue reading.
What will you be doing:

People come to the platform to have fun, something can happen that disturbs that vibe, hence why we need an in-house Live Chat Service to support these players on the gaming platform,

As a Customer Support Live Chat Agent, you are the first point of contact for players with questions, comments or of course complaints. It’s your job to help support the customer in a timely manner. In addition to supporting the players, you will also actively help the marketing team with translating texts and weekly promotions.

What will be your responsibilities?

Keeping players happy! That is of course will be your main responsibility. There are multiple ways on how this can be achieved and to give you a little bit of an idea about your regular day-to-day assignments, you will:
- Respond to players via LiveChat and E-mail;
- Process open (customer) tickets w
- Assist the marketing team in setting up weekly promotions and translations;

Qualifications

Who you are?

The goal will be to keep players happy, it's important that you are empathetic with the players and that you understand what they need. You are someone who wants to get things done and you want to achieve this effectively and efficiently!
You will be a perfect match if you are:
- Native German speaking, which is really important
- Punctual and know how to document your work correctly
- Experienced in customer support
- Flexible with regards to working evenings and weekends
- Dynamic and driven for growth
- Sociable, and enjoys having fun

What will you get in return

Our client is growing and expanding like crazy! That gives you a lot of opportunities to show what you can do and therefore grow together. In return you will get
• Opportunity to work remotely at home during late night shifts
• Working with the best and most dedicated team in Malta
• Being part of a start-up and get the opportunity to grow
• Competitive market salary and bonus