IT Support Technician

Electronic Products Ltd

Providing general IT support within established times for all desktop systems (hardware & software)
Supporting other support personnel in their on-going analysis of help-desk requests with the aim of introducing efficiencies
Performing daily infrastructure operations by maintaining hardware, operating and business software systems in good operational order
Supporting the administration of the network and systems of our clients
Providing on-site support to several clients
Performing the necessary backups and restore operations and other disaster recovery operations
Performing routine checks on the various systems (networks, hardware and software) and maintaining appropriate records of mentioned checks
Sharing technical knowledge and ways of resolution with other team members
Ensuring all calls for support are dealt with promptly and appropriately

Other Responsibilities:

To log support calls and document their outcome to facilitate the resolution of common queries
To pro-actively provide information to users on the progress of outstanding support calls
To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
Perform equipment repairs as necessary
To install and configure operating systems and software to agreed standards
To maintain all existing PCs and peripherals to agreed standards, by performing upgrades, new installations and carrying out routine procedures
To assist in compilation and maintenance of an accurate inventory of hardware and software
To provide training to end users
To provide at all times a professional, courteous and timely response to individual users

Qualifications

MCAST or University Degree in a related ICT area of specialization
Ideally have work experience in an IT support role or function
Able to communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with customers
Good problem-solving skills
Cisco CCNA or Microsoft MCP, MCSE or MCSA certification are considered a plus