Front Office Host

SolCity Malta Hotels

Main Responsibilities include:

• Check in the arriving guests and check out the departing guests in a friendly and caring manner
• Answer all guest requests and questions in a friendly and caring manner, whether by
telephone or in person, provide/receive information and take appropriate actions or refer the
matters to the relevant persons to handle
• Coordinate with housekeeping to ensure rooms are ready for check-in
• Process payments
• Upload and update reservations into the front office system
• Assist the management team with other administrative duties

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Qualifications

The ideal candidate will:

• Have good command of spoken English
• Preferably has previous experience in a similar post
• Possess excellent customer service skills
• Be able to work in a fast-paced working environment and remain calm under pressure
• Be a team player who easily connects with others
• Have sound working knowledge of Microsoft Office