Hotel Bookings Administrator
Islet Promenade Hotel
Job Title: Hotel Bookings Administrator
Location Islet Promenade Apart hotel & GetawaysMalta Holiday Accommodation - Bugibba
Job Type: Full-time
Salary: Competitive
Application Deadline: 30/06/24
About Us:
GetawaysMalta Holiday Accommodation own and operate many holiday apartments in Malta and also Islet Promenade Apart hotel. We have excellent reviews from our past guests which appreciate our properties and our excellent customer service. Our property portfolio is always getting bigger and we are always looking for the right staff members to help us grow and keep our customers satisfied.
Presently we're looking for a friendly and organized individual to join our team as a Bookings Administrator.
Job Summary:
The Bookings Administrator will be responsible for managing room reservations, ensuring smooth communication with guests, and supporting the front office team. You’ll be the first point of contact for many of our guests, so excellent customer service skills are a must.
Key Responsibilities:
• Handle incoming bookings via phone, email, and online systems
• Confirm reservations and manage availability using our booking software
• Provide guests with accurate information about rates, availability, and hotel services
• Respond to booking enquiries promptly and professionally
• Liaise with reception and housekeeping to ensure smooth operations
• Maintain accurate records and reports of daily bookings
Qualifications
Requirements:
• Previous experience in a similar role or in customer service preferred
• Excellent verbal and written communication skills
• Knowledge of languages will be considered an asset (A good command of English is essential)
• Knowledge of accounting, computer skills, marketing and tourism studies will be considered an asset.
• Strong organizational skills and attention to detail
• Comfortable using booking or reservation software (training will be provided)
• Friendly, professional, and able to remain calm under pressure
What We Offer:
• A supportive and friendly working environment
• Yearly Performance Bonus
• Opportunities for training and career development
• Staff discounts and other hotel perks
How to Apply:
Please send your CV and a brief cover letter to the email address provided.
All applications will be treated with strict confidentiality