Customer Service Agent (Romanian / English / Russi

UltraPrime Limited

?Location: St. Julian’s, Malta • Office Work
Are you a problem-solver, an excellent communicator and a true people person? If so — we want you to join our award-winning Customer Service team based in our stunning offices in Malta!
The role — The Wow
You will be part of a seamless Customer Service function, working to deliver the best possible Customer Experience. This role offers excellent learning opportunities and real career progression.
Key responsibilities
* Assist customers in Romanian, English, Russian and Ukrainian via email, live chat and telephone.
* Collaborate with your team to reach the highest customer satisfaction and meet KPIs.
* Translate promotional texts, customer surveys and other materials into the required languages.
* Manage and maintain customer accounts.
* Follow company policies regarding player safety, protection and responsible gaming.
Language requirements (essential)
* Fluent (written & spoken) in Romanian and English.
* Fluent (written & spoken) in Russian and Ukrainian.?(All four languages are required for this position.)
You’re great at
* Clear written and verbal communication in Romanian, English, Russian and Ukrainian.
* Strong Microsoft Office skills.
* Customer-service experience (face-to-face, online or by telephone).
* Multitasking and time management.
Extra awesome (nice to have)
* Previous iGaming / online gaming industry experience.
* Additional language skills
What we offer
* 26 vacation days per year.
* Relocation package (including flights, relocation bonus and accommodation).
* Working from a nice office.
* Health & life insurance and company doctor.
* Lunch provided Monday–Friday.
* Company discounts and events.
* Great working atmosphere.
Good to know
* Start date: rolling — training provided every second week.
* Salary: base salary + bonus scheme.
* Work hours: shift-based (customer service rota).
* Location: Malta, St. Julian’s.
* Generous relocation package offered.

Qualifications

Language requirements (essential)
* Fluent (written & spoken) in Romanian and English.
* Fluent (written & spoken) in Russian and Ukrainian.?(All four languages are required for this position.)
You’re great at
* Clear written and verbal communication in Romanian, English, Russian and Ukrainian.
* Strong Microsoft Office skills.
* Customer-service experience (face-to-face, online or by telephone).
* Multitasking and time management.
Extra awesome (nice to have)
* Previous iGaming / online gaming industry experience.
* Additional language skills