Hotel Operations & Commercial Manager
Esse Ltd
We are seeking an experienced and motivated Hotel Operations & Commercial Manager to play a key leadership role in driving operational excellence, guest experience, and revenue performance.
This position combines rooms operations, guest experience leadership, sales, marketing, and commercial planning, and is ideal for a hospitality professional looking to step into a broad, senior management role with real influence on the hotel’s performance and culture.
Guest Experience
Personally manage daily arrival lists with advance guest contact to create a differentiated welcome experience
Conduct personal in-stay guest follow-ups
Lead daily management of online guest feedback on TripAdvisor, Booking.com, and Expedia, driving continuous improvement
Work hand-in-hand with housekeeping to make sure all maintenance work is being followed through and cleanliness is up to standard.
Making sure that our breakfast offering, as well as all areas related to F&B are within budget, and that clients are satisfied with what is being offered to them.
Commercial, Sales & Marketing
Lead forward occupancy and rate planning with monthly reporting
Drive sales actions to grow local corporate business, events, and group demand
Implement marketing and website actions to grow local leisure and international longer-stay markets
Develop meaningful and distinctive local guest experiences that position the hotel as a destination in southern Malta
Leadership & Development
Work closely with departmental leaders to reinforce service standards and team engagement
Gain functional competency across Sales Management and Rooms Executive responsibilities
Reports directly to Directors
Performs other duties as assigned.
Qualifications
Requirements
Minimum 3 years’ experience in a similar managerial or supervisory role
Strong preference for candidates from the hospitality industry
Proven experience managing teams and coordinating across departments
Commercially minded with an understanding of revenue, sales, and guest satisfaction drivers
Excellent communication and leadership skills
Hands-on, guest-focused, and service-driven personality