Front Desk Representive

Centrecom Limited

Here at Centrecom we are always thriving to support our mission of delivering a remarkable experience to our customers. In this role, you will be responsible for assisting customers with their requests by handling customer’s queries via phone as well as face to face with the highest degree of courtesy and professionalism with first call resolution.
What you’ll receive…
• Training: Paid training, as well as on-going training modules to improve product knowledge.
• Pay: You will receive an hourly basic pay plus quarterly incentives based on performance.
• Benefits: Exceptional schemes, bonuses and an opportunity to gain experience and knowledge in different sectors.
• Support: A team of professionals who are available to help you navigate and grow
Responsibilities
• Adhere to our Customer connection methodology to ensure customers receive a remarkable experience.
• Utilise available resources to efficiently handle customer requests.
• Consistently meet or exceed performance goals and maintain productivity standards

Qualifications

Qualifications
• Available to work from Monday to Saturday, mainly mornings.
• Be computer literate, preferably in possession of an ECDL certificate.
• Fluency in Maltese and/or English both spoken and written.
• Excellent communication and listening skills
• A can do attitude and the ability to work on their own initiative with limited supervision
• Previous experience in any customer care role is compulsory