Assistant Office Administrator

Merlin International Ltd

Do you communicate (written and spoken) in BOTH Maltese and English.... if yes read on.

Merlin Car hire, a family car rental company, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Merlin Car hire.

Purpose:

The Administrative Assistant is responsible for ensuring that customers are being greeted as they approach the counter and that they are in the vehicle best-suited to their needs. The Agent is sometimes the customer's last contact with the company and, therefore, must represent the dealership in a friendly, professional manner.

Duties and Responsibilities:
Assist customers during rental car process, including preparing vehicles.
Maintain and adhere to rental policies and procedures.
Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
Perform cashier and receptionist duties, as requested.
Maintain service files in a timely manner.
Perform other duties as assigned by management.
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Please apply ONLY via email

Applications treated in strict confidence.

Qualifications

Qualifications:

Previous car rental experience is preferred.
Ability to read and comprehend instructions and information.
Excellent customer service skills, including the ability to resolve customer-related issues in a professional manner.
Strong computer skills.
Professional personal appearance.
Ability to work well with customers and present a friendly, helpful attitude at all times.
All applicants must be authorized to work in Malta.
All applicants must perform duties and responsibilities in a safe manner.
All applicants must have a valid driver's license.
All applicants must communicate in written and spoken Maltese and English