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Servicing Technician

Advent Lifts Services Ltd

Primary Purpose: To conduct servicing of lifts, repairs and faults finding activities in response to
customer and business requirements.

Duties & Responsibilities:

• Carry out repairs, fault finding, close job cards by tying workflow to schedule as per Company
standards and clients requirements.
• Diagnose errors or technical problems and determine proper solutions.
• Ensure that all equipment required is according to the job card, client exigencies and system
limitations.
• Compile timely and proper documentation for any service and installation conducted by
completing necessary forms, reports, logs, and records as per departmental procedures.
• Provide clear handing over to the client and close off required paperwork at end of the visit.
• Make recommendations for improvements and upgrades to clients on site and pass on
proposals to sales executives.
• Participate in on-call duties according to schedule in order to attend to clients’ needs
accordingly.
• Operate the Company vehicle in a safely manner and make proper use of the field automation
systems.
• Share information across the organisation by using the right communication flows.
• Apply appropriately mannered communication skills with clients, colleagues and superiors
• Comprehend customer requirements, provide high quality service and customer support during
site visits.
• Build positive relationships with customers, apply excellent customer care at all times and
oversee the preservation of both the clients’ and company’s property and equipment.
• Be aware of electrical, mechanical and chemical health and safety issues; also understand
appropriate manual handling techniques.
• Attend any training provided by the Company and sit for the respective assessments
accordingly.
• Maintain customer’s trust relationship by keeping service information confidential.
• Follow all company’s filed procedures and protocols.
• Any other duties as may be necessary from time to time.

Attributes:

• Possess good communication skills
• Meticulous attention to detail
• Demonstrate confidence in his/her ability
• Thorough analytical and problem solving skills
• Hold a respectful, courtesy and a positive attitude
• Ability to troubleshoot, test, repair and service technical equipment
• Able to understand technical diagrams and manuals
• Familiar with mobile tools and applications


Qualifications

Requirements:

• Knowledge and experience in the service field
• Preferably MQF Level 5 Diploma or MQF Level 4 Certificate in Electrical/ Mechanical subjects
• Excellent written and oral proficiency in English and preferably also Maltese
• Possess a valid driving license
• Ability to work flexible shifts and to adapt to changing work schedules

Contract
€14,000 to €17,000
7
06/08/2020
30/08/2020
92908
Servicing Technician
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