Customer Care Agent

Continental Cars Limited

Continental Cars Ltd specialises in Automotive and has an exciting opportunity for an enthusiastic Customer Care Agent to join our dynamic team.

Based within the aftersales department, you will be responsible for the constant communication with our customers, whilst also ensuring that the company’s quality standards and core values are being implemented and adhered to.


Tasks:
Assist the Customer Care Department with the incoming calls and e-mails

Ensure that customers are served to the highest possible standards and in a timely manner

Communicate with Sales and Aftersales customers and direct relevant queries to the right department

Coordinate with the Service Advisors daily bookings for servicing and repairs requests


Benefits:
Health Insurance
Loyalty Card

Qualifications

Skills:
Active Listening
Excellent Communication
Service Orientation
Critical Thinking
Teamwork


Qualifications and Experience:
‘O’ Level passes in English, Maltese and Mathematics
At least 1 year experience dealing with customers