Spa Advisor

Carisma Spa and wellness International

Company Description:



Carisma Spa & Wellness is a distinguished luxury spa renowned for its exceptional service, nestled within 5-star hotels and luxurious holiday resorts across Malta since 1990. Our devoted team enriches the lives of our guests through a holistic approach to well-being, relaxation, and rejuvenation.



At Carisma, our mission is to guide our guests toward their optimal selves by nurturing the harmony between body, mind, and spirit. Through an immersive escape from the daily grind, we embark on a journey of spiritual and physical awakening, leaving our guests feeling revitalized and radiant.



Role Description: Spa Advisor Full-time&Part-time



Responsibilities:



Deliver Exceptional Customer Service:

- Ensure unparalleled levels of customer satisfaction through adept sales and service.

- Extend a warm welcome to guests at the Spa, promptly addressing any queries with professionalism and warmth.



Assess Needs and Offer Expert Advice:

- Assess customer requirements effectively, providing informed guidance on Spa treatments and products tailored to their preferences.

- Utilize excellent communication skills to articulate the benefits and features of various Spa services and products.



Proactive Sales Approach:

- Engage with guests proactively, promoting services and products within the Spa and hotel premises.

- Collaborate with colleagues to maintain a unified sales approach, ensuring seamless customer experiences.



Foster Customer Relationships:

- Cultivate trusting relationships with customers, fostering loyalty and repeat business.

- Adhere strictly to Spa protocols, ensuring the comfort and satisfaction of guests at all times.



Qualifications:



Spa Advisor skills:

- Proven Track Record: Demonstrated experience as a Spa Sales Associate or similar role, showcasing success in meeting and surpassing sales targets.

- Sales and Customer Service Proficiency: Solid understanding of sales principles and a commitment to delivering exceptional customer service. Proficiency in English communication, facilitating clear and effective interactions with guests.

- Basic Numerical Skills: Ability to handle basic mathematical calculations pertinent to sales transactions and inventory management.

- Market Awareness: Stay informed about customer preferences, market dynamics, and industry trends to inform sales strategies effectively.

- Relationship Building: Proven ability to establish and maintain positive relationships with customers, creating a welcoming atmosphere within the Spa. Exhibit professionalism and discretion in interactions with hotel management, fostering collaborative relationships across departments.



What We Offer:



In addition to a competitive salary, we provide a dynamic and rotational workplace environment that encourages growth and innovation. Our team members enjoy the following benefits:



- Competitive Salary: We offer a competitive salary package that recognizes and rewards your contributions to our team.

- Dynamic and Rotative Workplace: Experience a dynamic and rotational workplace environment that fosters creativity, collaboration, and continuous learning.

- Target Bonus and Commissions: Take advantage of our target bonus and commission structure, designed to reward high performance and achievement of sales targets.

- Opportunities for Growth: We prioritize professional development and offer opportunities for growth and advancement within our organization.

- Employee Discounts: Enjoy exclusive discounts on spa treatments, products, and services as a valued member of our team.

- Team Building Activities: Participate in team-building activities and events that promote camaraderie and teamwork.



Join our team and embark on a rewarding career journey with Carisma Spa & Wellness.