Senior Supervisor Front of house staff

Bastions View LTD

Primary Objectives:
We are looking for an experienced, passionate Senior Supervisor to lead the Front of House (FOH) team on a Full-Time basis. As a Senior Supervisor, you will manage the day-to-day running of the restaurant and ensure that the standards are maintained throughout by always demonstrating a high level of professionalism.
To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follows:
• Confident and welcoming personality
• Ability to lead and support colleagues
• Excellent guest service and communication skills
Responsibilities:
• Manage the floor to ensure that all standards and steps of service are met through all guests’ interactions.
• Organize, supervise shifts and assist in the weekly staff rotas.
• Ensure that checklists, requisitions, and proper opening and closing functions are completed each shift.
• Control operational costs and identify measures to cut waste.
• Train new and current employees on proper customer service practices.
• Promote and market the business by managing the restaurant's good image and suggest ways to improve it, as well as build the restaurant's reputation through TripAdvisor and other review platforms.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe staff performance and provide feedback, encouraging improvement where necessary.
• Organize and conduct pre-shift and departmental meetings to communicate pertinent information to the staff.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the staff and other restaurant employees.
• Interact positively with customers, promoting restaurant facilities and services.
• Assist the Operations Manager in training, counselling, and disciplining staff.

• Answer telephones clearly, coordinate, and document reservations.
• Work diligently with the POS system, entering orders and making corrections if necessary.
• Make menu recommendations, answer questions, and share additional information with restaurant patrons.
• Organize and set up special events in the restaurant, such as receptions and other events, ensuring that event-related tasks are delivered professionally.
• Conduct the closing of the daily cash and monthly inventory.
• Ensure compliance with sanitation and safety regulations.
• Assist and coordinate with the sales and marketing executive.
• Maintain rapport with all departments and attend relevant meetings.
• Perform any other duties assigned by the Operations Manager and the Directors.

Qualifications

Qualifications:
• Proven experience as a Supervisor or similar managerial role in the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to make quick decisions.
• Familiarity with restaurant management software and POS systems.
• Knowledge of health and safety regulations.
• Availability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
• Competitive salary
• Employee discounts
• Opportunities for career growth and development
• Supportive and collaborative work environment

If you are a motivated individual with a passion for the hospitality industry and meet the above requirements, we would love to hear from you. Apply now to join our dynamic team and help us provide exceptional service to our guests.