Customer Success Agent

Swedish Standards by Scandinavia Limited

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building relationships and ensuring clients feel valued and supported? If so, Penelope Gomes Beauty Clinic is looking for you to join our team as a Customer Success Agent!

As a Customer Success Agent, you’ll be a vital part of our team, ensuring every client receives the highest level of care and support. Your mission is to create positive, long-lasting relationships by delivering personalized service that exceeds expectations.
Responsibilities
• Act as the first point of contact for clients, managing inquiries through phone, email, and SMS.
• Schedule and manage client appointments, ensuring efficiency and attention to detail.
• Proactively communicate with clients to confirm bookings, follow up after treatments, and provide relevant updates.
• Build strong relationships by understanding client needs and recommending tailored solutions.
• Resolve client concerns promptly and professionally, ensuring satisfaction.
• Collaborate with the clinic team to create seamless experiences for clients.

Qualifications

What We’re Looking For
• Exceptional communication and interpersonal skills.
• A customer-focused mindset with a passion for beauty and wellness.
• Strong organizational skills and attention to detail.
• Experience in customer service, account management, or related roles (preferred).
• Ability to thrive in a fast-paced, dynamic environment.