IT Operations Officer

Arkadia Marketing Ltd.

Reporting to the Senior, IT Operations Officer, you will be responsible for proactively driving the Service Desk activities including the ticketing system.
The IT Operations Team is responsible for the following areas:
• Desktop Management (PCs, Laptops, Printers, etc.)
• Multifunctional Printers
• TVs & Video Conferencing Equipment
• Microsoft Office Applications
• Telephony System
• Endpoint Security (Antivirus, Malware Bytes, etc.)
• Induction Courses & Awareness exercises
• Policies & Procedures related to IT Operations
• Documentation of Systems & Setups that fall under the responsibility of the Team
• Stock Control and handling of desktop equipment
• Manging the IT Operations CAPEX & OPEX budget
• Ensure a solid procurement process is established for Desktop equipment and related software licenses

Qualifications

• A Bachelor’s Degree/Diploma in IT/Computer Studies or an equivalent.
• Proven experience in a Service Desk or relevant experience.
• Familiarity with IT frameworks such as ISO and ITIL.
• Excellent interpersonal skills with the ability to negotiate with stakeholders.
• Excellent problem-solving skills and eye for detail.
• Strong working experience with Microsoft desktop platforms and products.
• Must possess a clean police conduct & driving license.
• Must be willing to be on-call and travel to off-sites including Gozo.
• Good oral and written skills.