Warehouse Manager

Advent Lifts Services Ltd

Primary Purpose: To plan and direct the day to day operations of the store, develop strategies to improve customer service, increase profitability, create store policies, maintain standards and foster a positive environment.

Duties & Responsibilities

• Complete store operational requirements by scheduling and assigning employees and
eventually follow up on results.
• Maintain the store’s headcount by recruiting, selecting, orienting and training employees.
• Foresee the store’s team job results by coaching, counselling and disciplining employees;
planning, monitoring and appraising job results.
• In collaboration with the Financial Controller, prepare the annual budget; schedule
expenditures; analyze variances and initiate corrective actions.
• In collaboration with the Sales Manager, identify current and future customer requirements.
• Ensure availability of merchandise and services by approving contracts; maintaining
inventories; setting up and maintain minimums and maximum levels of stock.
• Secure merchandise by implementing security systems and measures.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Maintain operations by initiating, coordinating and enforcing program, operational and
personnel policies and procedures.
• Contribute to team effort by accomplishing related results as needed.
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and
shippers.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods
to maintain productivity when employees are absent.
• Manage all controllable costs to keep operations profitable.
• Manage stock levels and make key decisions about stock control.
• Use proficiently the internal ERP system for data inputting, issuing reports.
• Analyze and interpret trends to facilitate planning.
• Deal with employee issues such as interviewing potential staff, conducting appraisals and
performance reviews, as well as providing or organizing training and development.
• Update colleagues on business performance, new initiatives and other pertinent issues.
• Maintain awareness of market trends in the retail industry, understanding forthcoming
customer initiatives and monitoring what local competitors are doing.
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can
compete effectively in the local market.
• Build positive relationships with customers, apply excellent customer care at all times and
oversee the preservation of both the clients’ and company’s property and equipment.
• Be aware of any health and safety issues; also understand appropriately ergonomic
techniques.
• Attend any training provided by the Company and sit for the respective assessments
accordingly.
• Maintain customer’s trust relationship by keeping service information confidential.
• Follow all company’s filed procedures and protocols.
• Any other duties as may be necessary from time to time.

Qualifications

• Ideally minimum of 3 year experience in a similar role preferably within the manufacturing
industry
• Excellent written and oral proficiency in English and preferably also Maltese.
• Strong proficiency with the Internet, Microsoft Office and electronic devices.
• A valid driving licence.