Office Administrator

Advent Lifts Services Ltd

Primary Purpose: Answering incoming call from customers whilst responding to several inquiries, managing complaints and provide general information as requested.

Duties & Responsibilities:

• Answer incoming calls and responding to customer’s emails and route to the appropriate
resources for resolution and follow up where necessary.
• Assist in quotes as required.
• Manage and resolve customer complaints also by referring to the internal ERP System..
• Identify and escalate issues where necessary to the Administrative Support Supervisor.
• Provide product and service information to customers.
• Input all customer related information accordingly for record purposes on the internal ERP
System.
• Completing call logs and reports as may be requested for operational purposes.
• Up sell products and services to current and prospective employees wherever the opportunity
arises.
• Help maintain information to ensure service calls are completed and billed accurately.
• Maintaining and promote a positive attitude toward customers and fellow employees
regardless of the circumstances.
• Maintain a properly organised filing system where necessary.
• Share information across the organisation by using the right communication flows.
• Apply appropriately mannered communication skills with clients, colleagues and superiors
• Comprehend customer requirements, provide high quality service and customer support during
site visits.
• Build positive relationships with customers, apply excellent customer care at all times and
oversee the preservation of both the clients’ and company’s property and equipment.
• Be aware of any health and safety issues; also understand appropriately ergonomic
techniques.
• Attend any training provided by the Company and sit for the respective assessments
accordingly.
• Maintain customer’s trust relationship by keeping service information confidential.
• Follow all company’s filed procedures and protocols.
• Any other duties as may be necessary from time to time.

Qualifications

Requirements
• Minimum of 1 year experience in a similar role within a customer oriented industry preferably in
after sales services.
• Excellent written and oral proficiency in Maltese and English is a must.
• A valid Maltese driving license.
• Strong proficiency with the Internet, Microsoft Office and electronic devices.