Day & Night Receptionist

Grand Hotel Gozo

The Grand Hotel is looking for a motivated candidate who is able to have flexibility with shift patterns.
Whilst the main shift pattern will be during the day (usually 12:30-21:00), some nights shifts (19:00-07:00) will occasionally be required for holiday cover.

- Check-in and check-out of our guests, in a friendly and informative way, ensuring that all requirements are met during their stay
- You will be expected to be a point of contact for our guests should they have any queries, answering the telephone, providing assistance and delivering amazing hospitality
- Taking reservations of room bookings
- Dealing with postings for room charges, balancing and banking
- Liaising with all departments on a daily basis
- Ensure correct hand over procedure of daily business
- Assist guests with luggages
- Driving the shuttle bus for our guests (Harbor, Victoria, Ramla, Hondoq)

Qualifications

- Applicant without a valid driving license WILL NOT be considered for this position due to the shuttle services provided for our guests
- Excellent written and communication skills
- Previous customer service experience; you must be passionate on delivering first class service every time
- Flexibility to work shifts, week-ends and public holidays
- Good range of administration skills and must be IT literate
- Have the ability to multi task
- The ideal candidate should be able to work under pressure and have strong organisational skills
- Knowledge of a foreign language would be considered an asset, German preferred
- Qualification or experience in Accounting is an advantage
- Candidates must have the right to work in the EU