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First line technical support officer

4Sight Technologies

4Sight Group requires an individual with the following knowledge;

• Has a good knowledge of IT Systems and is used to work in an office environment.
• Should have experience working on workstation management
• Is capable of troubleshooting issues on the latest technologies.
• Has experience with managing and resolving workstation issues.
• Is meticulous, well organised and thinks outside the box
• Performs well under pressure
• Is an achiever and doesn’t shy away from responsibility
• Works well with minimal supervision
• Works well in a team
• Has a valid driving license

Responsibilities:

The selected candidate will be responsible mainly for first-level support, maintenance and repairs on workstations and other equipment.

Desired Skills:

We are looking for a team member, and other skills are crucial for us too. The ideal candidate should:
• Have a proactive approach
• Be innovative and creative
• Have the ability to work on own initiative and prioritise time accordingly
• Be meticulous and attentive to detail
• Have good communication skills speaking fluent English
• Be motivated and ready to work in a fast-paced environment
• Be ready to learn new technologies and approaches
• Be Motivated with challenges
• Be ready to provide constructive criticism and participate in distinctive points
• Be logical and efficient in thinking

Benefits:

Working with us means more than work. We offer:
• Chance of working on international and local projects
• Fresh and modern office environment
• Opportunities to grow with a growing team
• Exposure to new approaches and latest technologies on the market
• Opportunity to learn from experienced team members and mentors

Qualifications

Education & Experience:

The ideal candidate should have:
• Should already have experience in a similar post, ideally a minimum of 2 years.
• Experience with troubleshooting Windows-based workstations
• CompTIA A Plus Certificate or equivalent
• Higher Diploma in IT mainly focusing on the hardware side
• Ideally a Microsoft certification on Windows 10 or equivalent.
• Experience in using a ticketing system for support management

Full Time
Negotiable
29
14/1/2020
13/2/2020
91063
Technical support officer
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