Arabic Customer Service agent

Sd-Services

Sd-services Ltd is the destination for experienced, determinate, hardworking and ambitious professionals seeking a rewarding career and lifestyle. We are one of the best provider specializing in the management of strategic activities surrounding sales and customer relations for online trading financial products.
We are currently looking for a Arabic fluent speaking Customer Service Agent to join our growing team. Do you want to work in a dynamic environment with opportunities for further professional and personal growth; this is the place for you!

The job including:

Provide first line customer support
Handle and resolve queries regarding documents via chat, email, phone
Work closely with other internal departments for assistance in the resolution of customers’ queries
Request and upload documents
Identify customers’ needs, clarify information
Research every issue and provide solution
Manage inbound and outbound calls in a timely manner
Follow communication procedures, guidelines and policies
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Provide accurate and valid information to clients
Manage large amount of chats
Quality control
Follow the instructions given by Risk Controllers, Team Leaders and Withdrawal Controller

Qualifications

Fluent in Arabic
Good communication skills
An honest, enthusiastic, passionate and resilient character.
Confidence and strong interpersonal skills.

We are looking for a Arabic speaker with permission to work in the EU or a EU passport holder, for the above position