Gym Administrator

db San Antonio Hotel + SPA

• This role includes but is not limited to undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
• To deal with guest requests.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the gym reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• To assist with gym memberships.
• To ensure that all bookings and cancellations are processed efficiently.
• To keep up to date with prices and special offers to provide accurate information to clients.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• To administer the general petty cash system and float in an accurate manner.
• To undertake all training as required (eg, first aid, health and safety, customer service).
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

Qualifications

What are the minimum qualifications and experience required by an employee to carry out this job? Please describe the knowledge, skills and experience required.

Minimum education qualifications:
(1) Completed Secondary Education

(2) Speaks English Language

Experience Required:
• Previous experience working in a hotel / busy environment considered to be advantageous
• Previous experience working as a receptionist
• Willing to be trained on the company’s processes
• Good understanding of how the role contributes to the success of the hotel
• Verbal and written communications skills in English and any other European Language, preferably German B2 level.
• Eye for detail
• Willing to work on a shift basis in a hotel environment
• Willing to attend company training and development programs
• Maintains a high level of personal hygiene
• Conforms with hotels grooming standards
• Good time management
• Follows directions with ease
• Warm and friendly disposition